privacy policy

At City Bakes, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you place an order, contact us, or interact with us online.

1. What Information We Collect

We may collect the following personal data from you:

  • Name

  • Contact details (email address, phone number)

  • Address (for delivery or invoicing purposes)

  • Order details (what you’ve purchased, dates, special notes)

  • Payment information (only via secure third-party services like PayPal or bank transfer; we do not store payment card information)

We collect this data when you:

  • Place an order via DM, email, form, or website

  • Contact us with an enquiry

  • Sign up for updates (with your consent)

2. How We Use Your Data

We only use your data to:

  • Process and fulfil your order

  • Communicate with you about your order or delivery

  • Send updates or marketing emails (only if you opt in)

  • Respond to enquiries or feedback

3. How We Protect Your Data

  • Your data is stored securely and only accessible to the bakery owner.

  • We do not share your information with third parties, except where legally required or necessary to fulfil your order (e.g., courier services).

  • All payment transactions are handled securely via trusted platforms (e.g., PayPal, Stripe, bank transfer) and are subject to their own privacy policies.

4. Marketing & Communications

  • We will only send you marketing messages (e.g. new products, pre-orders, seasonal boxes) if you have given us explicit consent.

  • You can unsubscribe at any time by replying “STOP” or clicking an unsubscribe link where available.

5. Cookies

Our website may use cookies to improve your browsing experience. These are small files stored on your device to help the site function properly or collect anonymous usage data. You can disable cookies in your browser settings at any time.

6. Data Retention

We retain customer data only as long as necessary to:

  • Comply with legal/tax obligations

  • Maintain order records

  • Provide great customer service

We review and securely delete data that is no longer needed.

7. Your Rights

Under UK data protection laws, you have the right to:

  • Access the personal data we hold about you

  • Correct or update any incorrect data

  • Request deletion of your data

  • Withdraw consent for marketing at any time

To make any of these requests, contact us using our contact form.